Frequently Asked Questions
To reach our Customer Care Dept. phone us toll free at 1-800-441-5569 or email us.
If you are not satisfied with any item, you may return it for a full credit or refund within 30 days of receipt. In case you decide to return an item, please include your original packing slip/invoice and return it to:
Expedited Ordering Informationback to top
To ensure USPS Express (overnight delivery), USPS Priority (2-3 day) delivery of orders, your order must be placed by 2:00 pm EST, Monday - Friday. Orders received after 2:00 pm EST are processed the following business day.
Shipping via USPS Express (overnight delivery), Priority (2-3 day) or Media Mail (5-7 Days) offer a great savings on book shipments for Monday-Friday delivery. Orders shipping to a P.O. Box must ship via USPS Media Mail. A physical (street) address is required for USPS Express or Priority services and these services are available only within the 48 contiguous states of the U.S.
Certain residential locations can be less expensive with FedEx over USPS Express or Priority service. If we can save you money by shipping FedEx, we'll do so and pass along that savings by charging you for the lower shipping cost. .
Privacy Statement back to top
Type and Use of Collected Information back to top
When you make a purchase, we will ask for your name, email address, billing address, phone number, shipping address and credit card information. This information is required for ordering to ensure that your order is processed and shipped correctly.
If you are shipping to a party other than yourself, the ship to information you provide us will not be divulged to other parties.
Secure Shopping Environment back to top
All personal and purchase information you provide us is protected by a secured network accessible only to our Webmaster and Customer Care Department. All sensitive credit information provided during purchase is protected by our secure server software (SSL) and is not saved in our website records once your purchase is processed for approval.
Use of "Cookies" back to top
Cookies are small text files which hcibooks.com uses to store information in your shopping cart, so that our site can keep track of items you place in your cart.
Parents & Children back to top
hcibooks.com is not directed at children and does not knowingly collect information from them. We encourage parents to supervise their children's online activities and prevent them from disclosing personal information without parental permission.